Complete Electrical Solutions

Privacy Policy

In today’s age of technology, it is our imbedded company policy to understand the importance of our data footprint and how this affects us all and to protect this data and ensure that the privacy of our customers and their personal data and is kept secure. This is so that our customers, suppliers and staff have confidence in how we process their personal data.

We want you to know that your privacy is important to us. We will always do our best be compliance with all applicable data protection laws and regulations and our privacy and data protection policies.

This privacy policy is intended to explain why and for how long Complete Electrical Solutions (East Anglia) Ltd processes your personal data.

The personal data we process

Complete Electrical Solutions (East Anglia) Ltd collects personal data to operate effectively and provide you with the necessary services. We process customer and supplier data, including:

1. contact information of the relevant persons involved on our cloud portal system to enable us to provide quotations, invoices and manage your certificates and warranty.

2. information relating to electrical account with us

3. spending and credit limits

4. details on what you are empowered to do on behalf of the organisation you represent (customers and staff)

5. opting you in to our GDPR policy on your first contact and note this on our CRM database

Why we process your personal data

At Complete Electrical Solutions (East Anglia) Ltd we process your personal data to provide or procure goods or services to or from you or your organisation. For example, we will process your personal data:

1. to ensure good communication lines with our suppliers and customers

2. for marketing and other customer relation and management purposes

3. for contract management purposes

4. to manage trading services

5. for communication and social media purposes

6. for due diligence purposes

7. for recruitment purposes

How we collect your personal data

We collect your personal data from different sources. You provide some of this data directly through a customer or supplier relationship when you make contact with us. We also collect data from your activities as a customer, supplier or and also obtain data from other sources.

Here are some situations where we process your personal data:

Information provided by you, such as:

1. when you enter into any contract, order work, request a price or any agreement with us

2. when you submit forms to us

3. when you access our webpages or use our social media platforms

4. when you establish a customer or supplier account with us

5. when you send us emails or contact us through other means

Information we receive from your activities as a customer, staff member, subcontractor or supplier, such as:

1. your use of our webpages

2. when you order or supply goods or services from us

Retention of your personal data

Complete Electrical Solutions (East Anglia) Ltd retains personal data for as long as necessary to fulfil the purposes for collection. Your personal data will be stored and deleted in accordance with applicable laws.

Reasons we share your personal data

We share your personal data with:

No-one, Complete Electrical Solutions (East Anglia)Ltd and Solarfarm Solutions Ltd will only contact you directly with relevant information about our services to you such as warranty recall from a manufacturer or a testing reminder when it is due or near to the review date.
To the extent it is necessary for fulfilling any of the purposes above, your data is shared with other companies within Complete Electrical Solutions (East Anglia) Ltd

Suppliers
We use a number of suppliers who provide services such as IT services and support, cloud services, etc. We may allow these suppliers to access/receive your personal data to the extent relevant to deliver these services.

We will ensure adequate data processing agreements with our suppliers for the purpose of protecting your privacy. When processors outside of the EU/EEA are used, we will ensure that a legal basis for the transfer of personal data exists.

Public authorities
We will also disclose your personal data where required by law, by order or requirement of a court, administrative agency or government tribunal or in response to legal process.

How we secure your personal data

Complete Electrical Solutions (East Anglia) Ltd is committed to protecting the security of your personal data.

1. We manage information so it is accurate, readily available and handled in accordance with its sensitivity.

2. We use a variety of security technologies and information security procedures to help protect your personal data from unauthorized access, use or disclosure.

Who is responsible for your personal data

Complete Electrical Solutions (East Anglia) Ltd and Solarfarm Solutions Ltd are both responsible for keeping your data safe both at the office and via any third party applications where reasonable.

Legal basis for processing your personal data

Complete Electrical Solutions (East Anglia) Ltd processes personal data only if, and to the extent, that at least one of the following applies:

1. the data subject has given consent to the processing of his or her personal data for one or more specific purposes

2. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

3. processing is necessary for compliance with a legal obligation to which the controller is subject

4. processing is necessary in order to protect the vital interests of the data subject or of another natural person

5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

6. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data

Your rights

At any time, you have the right to ask us to:

1. provide you with further details on how we use your personal data

2. provide you with a copy of the information that you have provided to us

3. update/correct your personal data

4. delete any personal information that we no longer have legal grounds to process

5. provide you with your personal data held on request in writing

How to contact us

If you have any requests, questions or complaints about how we process your personal data, please contact us at info@completeelectrics.co.uk

About this privacy statement

This privacy statement is based on the transparency requirements in Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy statement will be updated when necessary. Any changes will be published on this page.